Occurrence Date:10/30/2014(THU)
During the unpacked process, Operator found that the Cover: Scanner: Rear (P/N D1491289) loose. Operator checked and found cracked screw holes on the cover (see attached PDF file for more details)..
Investigation:
Confirmed cracked screw holes on the Cover: Scanner: Rear existed on 25 machines when arrived in REI.
Cause:
Cracked screw holes caused the cover: Scanner: Rear to loosen when arrived in REI.
REI Action:
Machines were off-lined and waiting for the parts,
This is a major problem that happened in our production; in one day, we found 25 machines with similar problem “cracked screw holes”. Please, review the following attached non-charge PO NCA-25500 and sending us 2000 replacements: Cover: Scanner: Rear. AS SOON AS POSSIBLE.