The company reduced its unsaleables cost when it installed Voxware's VoiceLogistics to voice-enable its logistics operations. Mitchell says the technology has let it reduce its miss-picks from four per thousand to two per thousand. "Our goal is one per thousand," he adds. Voice technology keeps all workers on task and focused, says John Morton, Outbound Manager, Mitchell Grocery. "By confirming location and item, the system dramatically reduces inaccuracies, and the use of voice for perishable items in the refrigerator/freezer environment provides tremendous benefits.