Manager – Outsource Agency Management/ Specialist
To supervise 6 subordinates and 8 outsource agencies to work under the company policies and procedures.
Selection new outsource agency for replacing agency that lowest performance.
Review Debt Collection Agreement with Legal Department.
Review invoice of each outsource agency to ensure commission disbursement will be paid correctly.
Motivate and train both subordinates and outsource agencies; Evaluate and appraise performance of them and provide counseling
Coordinated with IT for fixing the system for wrong scenario and test it.
Developed and implemented policies, procedures and process improvement initiatives to improve collection ratio.
Liaise with managements for monthly performance presentation