Were initial contacts made timely with with all appropriate parties?
Was the claims process properly explained to the customer?
Was confirmation of claim receipt (acknowledgement)sent timely?
Were all payments sent timely following receipt of the information to support the payments?
Were all Claims Bulletins,Global Claims Bulletins, and/or Special Account instructions followed?
Were all inquiries responded to timely and effectively?
Were progress reports appropriately issued to the insured and/or broker?
Were completed inspection reports handled properly?