Prior reports of problems.
In the days following the crash, a number of reports appeared on social media reporting an incident with a tram on the same bend the week before, on 31st October. The Guardian quoted a Facebook from an Andy Nias, of nearby Croydon: “30 of us on the tram this morning and we all thought our time was up ... tram driver took the hard corner to Sandilands at 40mph!! I swear the tram lifted on to one side. Everyone still shaking ... it’s mad.” Nias after the crash posted that he had reported the incident to British Transport Police, who advised him not to speak to journalists.
The BBC has reported that the tram operators Firstgroup had received a complaint from someone else on this tram who stated that: "As the tram went around the bend at the junction between Lloyds Park and Sandilands the driver from my point of view missed the bend or he was going too fast. I thought I was going to die and leave my two-year-old son. I do hope this matter will be looked into because I am left with a fear for travelling in the tram."
On 2nd November, the company replied saying it would "fully investigate" and that it was "sorry to hear of this unfortunate incident" and would check CCTV to find out what happened. Though it is understood that different drivers were involved in both incidents.