In business world, communication in organizational settings is often more complicated and demanding than social communication involving family and friends. Business communication is effected by factors such as the globalization of business and the increase in workforce diversity, the increasing value of information, the pervasiveness of technology, the evolution of organization structure and growing reliance on teamwork. Obviously, communication in the workplace relates to job knowledge, technical terms and specific audiences. Therefore, the channel to communicate well in the organization is critical.
E-mail is a valuable communication tool, its widespread use in academic and business settings has introduced some new challenges for writers. Because it is a relatively new form of communication, basic social conventions for writing and responding to e-mail are still being worked out. Miscommunication can easily occur when people have different expectations about the e-mails that they send and receive. In addition, email is used for many different purposes, including contacting friends, communicating with professors and supervisors, requesting information, and applying for jobs, internships, and scholarships. Depending on your purposes, the messages you send will differ in their formality, intended audience, and desired outcome.
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