The Department of Nursing
Research and Quality Outcomes
decided to add an administrative section
to the CONE report form to highlight
the leadership actions. For example,
in an effort to improve RN satisfaction
in one clinical area, the clinical
nurses provided feedback and data to their manager/director that the busiest
times in the clinical area were in the
late afternoon. They recognized that
their present staffing pattern didn’t
accommodate the increased volume,
which affected patient satisfaction and
workflow. The manager/director analyzed
the data and was able to stagger
shift start times to accommodate the
busy time of the day.