We have received your request and will get back to you soon.
Once your query is assigned to the Customer Services Executive, we have the average time of 3 hours to provide you with the first reply and this time might be increased or decreased depending on query type and current load.
We strongly recommend you to follow your own tickets and always leave the comments in order to have operative and organized working process/cooperation between our Teams!
Real-time updating tables of all CS tickets which will be further assigned or already assigned to Customer Services department, Development Support team, Finance department or MT Admins can be find here https://admiral.atlassian.net/wiki/display/CS/Team+Dashboard
Please note the Support team is ready to assist from 9:00 a.m. to 6:00 p.m. EET time, Mo-Fri.
Sincerely,
Customer Services