Without emotional intelligence, leaders cannot communicate with and manage others effectively.
Reuven Bar-On, who developed the concept of emotional quotient in 1988,
provides a technical definition of emotional intelligence.
Emotional quotient (or intelligence) is emotional and social knowledge and the ability to
1. Be aware of, understand, and express yourself,
2. Be aware of, understand, and relate to others,
3. Deal with strong emotions and control your impulses, and
4. Adapt to change and to solve problems of a personal or a social nature (2000).