Summary
Notwithstanding 21st century society advances and huge number of different researches
on conflict management and legal codes that promote healthy work environment at diverse
workplaces, our society still faces significant challenges in managing diverse societies and work
environments, especially in the conflict situations.
Conflict is a multilevel and complex phenomenon that most of the time cannot be
satisfied with only one strategy but requires a compound set of steps and components. It also
challenges managers to incorporate all of the techniques and strategies successfully to find a
better solution for the conflicts of their employees and organizations.
Diversity education, conflict management training and the development of creative
thinking and an open mind can benefit modern companies in their fierce competition in the
market and can be a crucial step in creating advanced firms with strong human resources
component.