I have not used Rio Grande's scrap recycling program, but know others that have and heard no complaints. Rio pays out 85% daily spot market price for sterling silver scrap. I was planning on sending my scrap in, but found a refinery in town and ended up taking it there. They pay out 90%. I looked them up online and they have multiple locations. The place is called NTR Metals. They do require you set up an account with them. I believe you'll need a tax id. They also perform a background check. Hope this helps.