Definition of quality must be driven by
customers‟ demands. Numerous quality definitions
available in both domestic and foreign references
comply with this attitude. Product quality is the
feature that makes it appropriate for use. Moreover,
quality is a complex set of features that define its level
of appropriateness to the intended purpose. Quality
stands for an integral unity of product features.
Quality of a product is the measurement of its
usefulness, i.e. appropriateness to meet the customers‟
demands (Kosar and Rašeta, 2005). Regardless the
definition of quality, the only acceptable quality for
the guests is the one that conforms to their