Please kindly see attachment for damage cartons and individual boxes.
We have received your items about 10 pallets and we found that 9 pallets are not good condition. I like to ask you some question.
1. How about condition of all pallets when you arranged to ship to us? All cartons were good condition?
2. Could you please give us your insurance policy? How can we contact them?
3. Could you please kindly check with your forwarder about items condition on the way from your W/H to Thailand?
Now we can’t sell your items to our customers, we need your information as soon as possible.