Job Responsibilities of Ground Services Agents, There are several tasks that passenger service agents do. This includes checking passengers in, giving refunds, providing them with seat numbers, labeling luggage, giving out boarding passes, and leading them to their aircraft boarding site. They also handle various passenger questions dealing with flight schedules, delayed flights, and handle other needs that passengers may have - such as wheelchairs, children, elderly, and others. Additional tasks may also be assigned Checking tickets and ensuring that people are getting on the right flight is essential. Passenger service agents may also need to be able to assist government agencies with their needs. In some cases, the tasks of a passenger service agent and that of ramp operator are combined. When they are, it means that a whole new set of tasks are added. This may include tasks such as loading and unloading baggage, deicing the aircraft, cleaning the aircraft, directing the movement of aircraft, calculating the weight and balance of the aircraft, and working outside in all kinds of weather conditions.