For support email support@celeris.com, you can ask questions here and some people will help but if you want support from Celeris you need to email support.
If you need to download full version or get the software again.
Log into your account on vponline.celeris.com (you created this at purchase)
Go to the Charge History tab at the bottom of the My Account page
Find the purchase line for your software and click Details
There is a Download link you can use in the Item description