it all started many years ago, on a boring train journey home to west London. the train passed by the McVitie,s biscuit factory, and the smell of the biscuits made Clive feel hungry. he wrote a letter to the managing director to complain, in a humorous way, about the fumes coming through the carriage window. the result? some free packets of biscuits. but since then there have been more serious victories as well. on one occasion he managed to get a Volkswagen golf GTI within 24 hours for a friend who had been complaining for almost a year (without any success) about his faulty vehicle. on another occasion he got a travel agent to refund the cost of a holiday worth 2000 after Clive,s wife Bettina broke her leg when she slipped in a puddle of water in their holiday apartment in Spain.