Once again and it is no surprise to me, The Shine has tried to fix a serious problem the cheapest way possible at my expense.
They viewed the mattress today,could clearly see it is stained and damaged.
There solution,instead of doing the right thing and supply a new one,like I paid for,
is to remove the damaged mattress,some how clean and return it the same day?
First of all as I said,I paid for a nice NEW top quality mattress.
Instead I got a dirty and stained mattress that might even have insects or pests in side.
If they wash it or clean it,this will damage the quality,it will cause early wear and tear.
Then the mattress will have to be replaced sooner than it should be.
Again at my expense.
I never noticed this when I moved in as it was underneath the mattress.
I bought a 4,500 baht mattress topper with mattress pad and thought all was ok.
Just last week I turned the mattress over and was shocked to see this damage.
If you do not do the proper thing and replace this dirty and damaged mattress,I will be very,very upset.
The Shine will start to get a very bad reputation.
Lately I have heard positive things and am happy about this.
Let's not let this very small expense to you cause problems.
Do the right thing and show some class,the way The Shine should treat their clients.