Business level strategy refers to an integrated and coordinated set of actions the firm uses to gain a competitive advantage by exploiting core competencies in specific product markets. In theory, customers are the foundation of a successful business level strategy of each firm, thus each company need to have their own core competencies and use it to satisfy customers needs. The fast growth in technology and the supply of technology related products push customer to have more expectations but demands for low-priced and differentiated products. In response to the change in market condition and customers’ buying behavior, Dell combines together its cost leadership skills with differentiated product features and related services to create value for its customers, thus means that Dell is using an integrated cost leadership/differentiation strategy as their business level strategy. Integrated cost leadership/differentiation strategy is an action plan the firm develops to produce goods or service, with strong emphasis on both differentiation and low cost. With this strategy, the firm produces products that have some differentiated features (but not as many as offered by firm using differentiation strategy) and that are produced at a low cost (but not as low as those firm who use the cost leadership) . This strategy requires Dell Company to perform its primary and support activities that simultaneously yield low costs and differentiated features compared to its competitors. With a successful implementation of this strategy, Dell gains a lot more benefits of building skills that can help it adapt more quickly to new technologies and rapid changes in the external environment. By implementing this strategy, Dell has considered three initiatives such as information networks, manufacturing system, and total quality management system, to make it more flexible as it tries to balance the objectives of continuous cost reductions and continuous product enhancements.