Situation 1
Students A and B check into a 4 star hotel in Koh Samui. They have a reservation for three nights. The hotel id fully booked. When they enter room 421. Students C and D are already in the room. Apparently the room was double-booked. The room is a mess. Students A and B are considerate and flexible. On the other hand. Students C and are moody and immature. An argument starts. All four students go down to the front desk in the lobby and explain the problem to front desk clerks E and F. E and F do everything they can to solve the problem.