Today, we and supplier had made the testing together and found that it is "Salt Crystal" not Glasses. I will explain the way how to test step by step and also attached some picture for you.
1. Remove the plastic lid
2. Remove the inside foreign body into the bowl
3. Pour a hot water into the bowl.
4. The foreign body suddenly dissolved in a few minute.
As a result, it is a salt crystal which's a naturally be a crystal by depending on the weather and place.
For this time, the supplier got a big affect from your notice on the Newspaper column. All product was hold by their other New Zealand client and got a large disreputable.
Thus, May I ask you a favor to held thier image(brand) back? This is the supplier's request and question, hope you can do and reply to them.
1. How many day of your post on newspaper column?
2. What's publisher where you post our news on? (I mean a newspaper name)
3. The supplier request you to post the apologize message to them on the same publisher. For the posting time,I will advise you later.
4. For the apologize message,please write a draft and send the draft message to me. Supplier need to review it before you posting.
5. Please inform all issue to New Zealand FDA clearly and send me the document showing that our product can be consume and suite for human consumption.
6. Please also issue the internal apologize letter between you and supplier. They need this letter to keep in the record and present the truth info to other customer.