As per our conversation, you will make 2 quotation to Conti
(1) Ex-work Germany using RBS selling price
(2) Ex-work PTS which include freight and tax.
Please make the quotation clearly and inform the customer accordingly as Conti is contacting Germany and request to purchase the parts directly.
As they are not happy with the price quote from PTS in their email to Germany.
I will inform to Germany that we will take care of this with the approach as abovementioned.
If the situation is not getting better, than RBS will take over the spare part quotation.
Hope you understand as I know that we have couple of projects going on globally and do not want to lose our global customer.