We are happy to announce that you can now respond to your guest reviews on Booking.com. We have heard from many of you that being able to respond to online reviews is important to the success of your business. We have taken your feedback into account and are now pleased to provide you with the opportunity to share your side of the story.
Potential guests love to read guest reviews, as it gives them a good indication of what to expect during their stay when making their decision to book. Here are some tips to make the most of this new opportunity:
· Be personal and take the time to craft a personalised message that is unique and genuine, to show that you care about each individual guest.
· If you receive a negative review, remain calm and objective, and share your side of the story with factual information. In some cases, you can even identify improvements that you can make based on the feedback in the reviews.
· As you can post only one response per review (just as guests can post only one review), double check your comment before submitting to be sure you have said what you have intended.
· For the time being, while we develop this functionality further, your response needs to be in the same language as the review. When customers are browsing reviews, they expect to see responses in the same language. There are tools online, such as Google Translate, which can help you with this.
You can start submitting your guest review responses straight away via the Customer Reviews page on your Extranet! You will find some tips in the page to help you get started