Stakeholders in the logistics industry have growing concern about the damage caused by
logistics operations to the environment. Logistics service providers (LSPs) have taken steps
to pursue environmental objectives by involving customers in their operations. This study
defines greening propensity (GP) as ‘‘involvement of customers to perform logistics activities
to achieve environmental performance’’. We analyze survey data collected from the
logistics industry in Hong Kong to address the following questions: What are the categories
of greening capability in LSPs? What are the performance outcomes of LSPs’ greening
capability? Theoretical contributions and implications of the study results are discussed