This stage is about your Lead trying out your product, such as with a Software Trial and looking to answer any remaining questions in their mind before converting to a customer. In the case of products that don't have a trial, this phase is typically the late opportunity negotiation phase. With very large companies, it may actually include the sale of a smaller item or service to test out a company before deciding to go ahead with a larger order. Content in this phase should be planned out carefully to facilitate the prospective customer to readily answer any objections or questions on their own. For Software Trials, content should also be presented that encourages engagement with the product, thus building habit that drives customer conversions.
Tracking performance and analysis of individual content items within the journey through this stage is critical. It is very important to know, for instance, what content is being engaged with among those customers that convert, in order to target this behavior for all prospective customers, in order to increase conversions.