Contract 4: Annex 3 O&M General Performance Requirements Appendix A Service Level Agreement
2.5 MRTA Survey KPIs 2.5.8 Cleanliness
2.5.8.1 Cleanliness on train
(a) A train in service receives minor internal cleaning at least twice a day. This must include cleaning, delittering, and sweeping.
(b) Major internal cleaning of train must be conducted on average every 10 days.
(c) The exterior of train must be washed on average every 10 days.
2.5.8.2 Cleanliness at station
(a) Parts of station that are publicly accessible or otherwise accessible without special equipment or the need for track occupations must be delittered and cleaned daily.
(b) Rubbish and refuse must be removed daily from all other parts of station."