Responses to the FCC items were numerically coded as
follows: never = 1, sometimes = 2, usually = 3 and always
= 4. For each respondent, a mean score was calculated for
respect (average response for 6 items), collaboration
(average response for 9 items) and support (average
response for 5 items). Negatively worded items (items 5
and 15 on the parent instrument and item 15 on the staff
instrument) were reverse coded before calculating the
subscale scores. These individual mean subscale scores
provided raw data for analyses comparing parent and staff
perceptions. Table 3 shows the mean and median subscale
scores for parents and staff. Parents had significantly
higher subscale scores for respect, collaboration and
support (all p