KEY ACTIONS
- Seeks information – Identifies/Recognizes information gaps or the need for additional information and obtains it by clearly describing what need to be known and how it can be obtained; makes relevant, clear, and specific inquiries to verify facts and obtain additional information.
- Organizes information – Organizes qualitative information and data to identify/explain trends, problems, and their causes; compares, contrasts, and combines information to determine underlying issue; sees associations between seemingly independent problems or events to recognize trends, problem, and possible cause-effect relationships.
- Performs data analysis – Organizes and manipulates quantitative data to identify/explain trends and problems and their causes.
- Develops and considers alternatives – Generates and encourages others to generate options for action to address an issue or problem; develops decision criteria based on factors that affect customers, employees, and the organization; compares option to criteria by considering the opportunities and risks; selects the best course of action.
- Gains commitment – Involves those affected by a decision/action in a manner that demonstrates understanding of their needs and gains their commitment to the action; builds consensus when appropriate.
- Demonstrates decisiveness/action – Takes or initiates action to address an issue, prevent a problem from arising, or solve a problem. (Operational Decision-Making)