Thanks for choosing Apple.
Dear Wirot,
Thank you for contacting iTunes Store Customer Support! My name is Louie and I appreciate the chance to assist you today.
Presently, we are experiencing an unusually high volume of calls and emails globally and for this, may I express my sincere appreciation for your patience and understanding for any delays in responding to your concern.
I understand that you want a refund for your app that is not functioning as expected. I can certainly sense the urgency to have this addressed. I would be glad to help you out and provide the information you need.
In seven to ten business days, a credit of 19.99 USD should be posted to the credit card that appears on the receipt for that purchase.
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
Please note that the developer is the best resource for information about TVTH. Therefore, I recommend you contact Ratanon Chaikumpa directly. Please visit:
http://store.apple.com/th
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website.
I hope everything goes well from here. If you need further assistance, please don't hesitate to contact us.
Sincerely,
Louie
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Wednesday-Sunday. 9:00-6:00 PM CST
On May 30, 2014, at 17:24 iTunes Store wrote:
Customer First Name: Wirot
Customer Last Name: Rahan
Email: o.oj@outlook.com
Lang_Country: th_th
Apple ID: o.oj@outlook.com
User Storefront: Thailand
MHVXK81FY8
---------------------------------
Concern Type: Quality Issue
Web Order #: MHVXK81FY8
Content Title: TVTH
Provider Name: Ratanon Chaikumpa
Track IDs: []
Purchase Date : 2014-04-12 20:46:46 Etc/GMT
Purchase Device : iPhone
Comments : This application does not function as expected
Give me Money back
Thank....