Section 4.13 Physical Access Controls, Challenging and Removing Unauthorized Persons
Procedures must be in place to identify, challenge and address unauthorized/unidentified persons.
Through its security awareness training, SCA instructs its employees to identify, challenge, and address unauthorized/unidentified persons as follows:
• Individuals at SCA facilities, who are not being escorted by an employee or are not wearing a temporary Visitor’s badge, should be treated as unknown persons. All unknown persons should be challenged in a polite manner.
• Employees should observe the unknown person before approaching him or her. If the person appears to represent a threat, security or a member of management should be notified immediately. In addressing unknown persons, employees are instructed to use open-ended questions that require a detailed response, such as “Who are you here to see?” Employees are instructed to contact the individual named by the unknown person to verify that the unknown person’s presence is authorized.
• If the employee is unable to confirm that the unknown person’s presence is authorized, the employee should contact the General Affairs Department of a member of management immediately for assistance.
• Employees are instructed that removal of unauthorized persons from the facilities should be performed by only General Affairs personnel or a member of management. Management will make the determination whether to notify outside law enforcement, based on the circumstances of the situation