Greeting (For contact with foreign people)
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Start the message with a greeting so as to help create a friendly but business-like tone.
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The choice of using the name will depend on who you are writing to
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If you have communicated with the receiver previously and he/she is at a similar level to you, then the use of the other name would be appropriate.
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If the receiver is more senior to you, or if you are in doubt, it would be safer to use the person’s surname/family name together with a title