3.2b(2) C4
V manages customer complaints consistently with
the VA, although C4
V integrates any benefits or cemetery complaints
into the same PATS, as shown in Figure 3.2-1. C4
V created
the acronym RESOLVED to help the workforce ensure that all
appropriate steps, including documentation, are taken in resolving
complaints promptly and effectively. Timely, effective, and consistent
complaint management and incorporation of the issue into