An organisation that has well-developed in-house capabilities with the appropriate staff skills,
technological infrastructure, policy set, standards, procedures and guidelines and financial soundness
is expected to operate and maintain an ERP system more successfully and to have improved chances of
gaining value and benefits from adopting it. A well-prepared organisation is also expected to handle
system bugs and errors, troubleshoot system problems proactively, attend to user-initiated change
requests and, thus, be able to promote effective and efficient system utilisation, resulting in creation of
differential value and improved organisational performance.