However, a critical factor for the effectiveness of change initiative is ‘‘tacit knowledge’’, i.e.
the mental models of people that are developed within practicing communities. Here we are
dealing with continuous, gradual and unconscious adoption of new patterns of thinking,
beliefs and actions. It is on the new mental models with an integrated capacity to appreciate
different perceptions of the world and the supporting infrastructure for community building
that the capacity of an organization to transform potential benefits into actual gains will
depend. Thus, knowledge is an effective work that changes the behavior of the actors
involved and consequentially leads to new organizational practices.