procedure
we worked closely with the diversity coordinator to develop and revise the survey. A volunteer task force was created including representative from all departments and levels to administer the surveys. Prior to administering the surveys, task force member participated in a training session in which they were provided with materials intended to inform them of the goals of the survey, when and how respondents would receive feedback, and steps taken to ensure respondent confidentiality. A task force member or representative then facilitated each survey administration session. Employees completed the surveys in meeting of their work groups during work time. The entire organization was invited to participate in the survey during a 3.5 week period. Facilitators collected the completed surveys at these meetings, placed them in envelopes immediately, and mailed them to an outside vendor for data keying to ensure respondent confidentiality. The overall response rate was 81%