Finally, F/O staff did extend apologize to guest and inform them that there was some miscommunication between our team that we will investigate and be aware of this issue. We also offer dinner or lunch for apologize but guest said that he may need to order some food to the room after he came back from outside or maybe he will going ofr lunch instead before he check out tomorrow at 1 pm. Guest will contact the duty manager again about complimentary dinner or Lunch.