E-ticket
(homepage/ phone call or visiting branches)
E-mail or e-Ticket itinerary & receipt received by fax
Credit card used in payment
Passenger’s identification with photo
Flight ticket in paper
(please visit the branches)
Unused flight ticket
Coupon for passenger keeping (passenger receipt, the last page of the flight ticket)
Passenger’s identification with photo
Request by a deputy
letter of attorney written by the passenger him/herselfDown load the letter of attorney for refund
Identification of the deputy