Hiroyuki Murata, Founder of Tohoku University’s Smart Ageing Research Center,
thinks that understanding the mentality of older consumers is more important than
functionality when marketing products to them. Mentioning the Raku Raku phone,
designed for elderly users by Japan’s leading mobile operator NTT DoCoMo, Murata
emphasizes that the designers focused on larger features but failed to anticipate
that some seniors would feel it made them look clumsy.