1.Treat all clients as your personal guest and truly listen to their needs.
2.Whenever possible greet clients at the front receiving area if you cannot have your assistants do it for you. instruct the client to change into a smock if necessary and direct him/her to the changing area as well as to the shampoo area.
3.During conversation with the client always cross sell. make sure that you provide him/her with information about our services, skin care, nails care special techniques and offer helpful suggestions and information.
4.When you have finished with the client, escort him/her to the receiving area to complete the transaction. turn in your client to return. give them promotional literature for the products that had been discussed and ask him/her to recommend your services to a friend if they liked what you did.