Local governments as local public organizations are established for the purpose of providing public goods and services to specified area or identified group of customers.Adapting the framework for performance orientation, assessing the performance of the local government in the delivery of local services becomes critical in knowing the satisfaction level of the citizens or customers who are the users and recipients of the services. In service encounter,the satisfaction of citizen of customer may occur at various or multiple levels.the citizen may by satisfied or dissatisfied with the core service,the surroundings or servicescape,and the organization as a whole in deliverring the service (Gabbott and Hogg, i Huque and Hayllar,1999).It is recognized that the citizens' level of satisfaction is crucial in determining the relevance and value of the local government as a provider of goods and services.