We also spent considerable time discussing how service parts are handled in each region. Currently all component materials that are released by the China, India and Thailand teams are all released as service parts. The new process identified will be to only add all applicable service parts values when an order is received moving forward. This will resolve the current confusion as to whether a component is truly serviceable or not.
To support the new process, we have identified one other process that needs to change in regards to adding weights and dimensions for service parts. Currently the weight and dimension values are inconsistent, they are only added in PAR if they are supplied. If they are not supplied they are not added. Based on experience, if the data is inconsistent, no one is actually using the data. So, we are recommending that weights and dimensions no longer be loaded for service parts. We are also recommending that we remove the inconsistent weights and dimensions that are currently in PAR and set them all to one default value (this is the practice currently followed by the US and India).