In the course of developing our thinking and tools, we have piloted our approach with leading
global institutions in both the private and public sectors and across a range of industries. As
well as highlighting possible improvements to the survey questions, the pilots have also helped
confirm the effectiveness of the underlying methodology and how it can be used to provide
management with a clear set of observations, root causes, and priority interventions, which
can then be further detailed in subsequent phases of work if required