ImmiAccount is the 'front door' to our online services. You need to use ImmiAccount if you want to:
apply for a visa or citizenship online
access the My Health Declarations service
continue a saved online application
import a paper application (service available for certain visa subclasses only)
attach documents to an online or imported paper application
consent to using eMedical and answer medical related questions where required
check the progress of an online or imported paper application
update passport details online
change email and address details online
access Visa Entitlement Verification Online (VEVO) (service available for organisations only).
Accessing ImmiAccount
There are two types of ImmiAccount:
Individual/private user: for individual applicants, a family member or friend to apply for a visa or citizenship
Organisation: for organisations and agents applying for visa or citizenship or checking visa entitlements on behalf of others.
Individuals can create an ImmiAccount and get started straight away. Organisations and agents need to register for an ImmiAccount and have their access approved by the department before they can create an account.
Expand all
CollapsedCreate an ImmiAccount (individuals)
CollapsedRegister for an ImmiAccount (organisations)
Available services
Detailed information about the services available in ImmiAccount is outlined below.
Note: The following services are not available in ImmiAccount. They can be accessed using the links below:
apply for an Electronic Travel Authority (ETA)
access VEVO for Individuals
check the status of your citizenship application (form 1300t and 1290) – for applications lodged before 17 April 2015 only.
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CollapsedApply for a visa or citizenship online
CollapsedImport paper visa applications
CollapsedAttach documents to your application
CollapsedCheck the progress of your application
CollapsedUpdate passport and address details
CollapsedView application correspondence
Help
Before you contact us for any assistance in accessing or using ImmiAccount:
check if there are currently any scheduled outages or technical issues from our system maintenance and technical issues page
read the support information provided below which will guide you through particular processes in ImmiAccount.
Expand all
CollapsedCreate and manage your ImmiAccount
CollapsedCreate and submit an application in ImmiAccount
CollapsedAttach documents to an application in ImmiAccount
CollapsedImport a paper application into ImmiAccount
CollapsedManage your applications in ImmiAccount
CollapsedManage organisation accounts and applications using ImmiAccount
CollapsedCommon error messages
CollapsedTechnical support
Frequently Asked Questions
Can I check the progress of my online application?
Can I withdraw my visa application?
How can I update my address or passport details?
What is ImmiAccount?
Who can create an ImmiAccount?
What types of applications can be submitted through ImmiAccount?
Can I apply for multiple applications and or payments in ImmiAccount?
I have a credit in my ImmiAccount, can I get the money back?
If I have submitted a paper visa application can I import it into my ImmiAccount?
Can I manage multiple visa applications at the same time through my ImmiAccount?
Can I change my personal and/or application details through my ImmiAccount?
Can I change my own password?
I have registered for an ImmiAccount, however I need to lodge an application today. Can I speed up the processing of my registration application?
How do I access the 'Manage Account' function in ImmiAccount?
Can I import Partner or Prospective Marriage applications into ImmiAccount using the TRN?
When I select secret questions for my ImmiAccount, it won’t allow me to enter the same response for multiple answers.
When registering for the ImmiAccount I am unsure which business number applies to my organisation?
Where do I find my Visa grant or Visa evidence number?
Importing a Partner or Prospective Marriage application into ImmiAccount
Adding attachments to an online application
Parents' or sibling's marriage date is unknown
Can I use online forms in ImmiAccount to update my details?
Can I get a copy of my online application
Can I copy and paste information from a document into my online visa application?
Do I have to create an ImmiAccount to track and manage my application?