Findings – The experience from, and the review of, industry standards and best practices in supply chain performance measurement suggest that “less
is better” as to developing performance metrics. Companies should focus on only a small list of KPIs which are critical for their operations management,
customer service, and financial viability. Potential KPIs should be developed for each of the supply chain operations-reference (SCOR) model’s four
meta-processes (plan, source, make, and delivery) and need to be hierarchically grouped such as primary and secondary metrics.