T1. LSP detected AIS alarm from Banbueng node during the outage period, but the link came up by CPE power reboot at local customer site.
Thus, there is a gap between alarm detection and the recovery action.
Please confirm the alarm detection time and recovery action. How the alarm got cleared?
2. During the outage period, there was no engineer available from LSP.
What is the reason of engineer unavailable?
Your engineer was fully booked to investigate other incident?
During the conference call, Singtel was told that LSP engineer does not work for 24/7 so that we have to wait until the local business hour starts.
Please clarify this point.