speak directly to customer support representatives over the phone, give or take information
Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.
Coordinate between customers and the team to solve the problem.
Resolve customer complaints via phone, email, mail, or social media.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions
Make a report package of the month and analysis.