The basic criterion through which a transportation project is evaluated as qualitative is to meet
user needs. The term quality is defined by the transfer that travelers experience while it is synthesized by
elements, which are related to the design and the operation of the railway line. Access and egress time,
service intervals, in-vehicle time, transfers between modes, reliability information provision, system
efficiency are some of these elements, while accessibility is considered to be a key factor in
determination of the use of rail as an alternative solution. Reliability has been found in various surveys to
be a prominent element, which identifies transportation quality and influences passengers’ choice.
Following a survey carried out for analyzing, the factors that contribute to passengers’ satisfaction in
order to choose rail are travel comfort, reliability, station organization and information, service schedule,
dynamic information, price/quality ratio, accessibility and ticket service.