CONTENTS (SUMMARY)
Trainees will be given practice using English in everyday client care and sales, and each unit of the Preliminary Programme will contain:
Practice with client care and sales vocabulary;
Discussion of client care and sales topics;
Communication exercises structured around everyday client care and sales scenarios;
Elucidation of skills enabling trainees to interact effectively and show empathy with clients and prospective clients, help the latter feel comfortable, offer services to the latter etc.
Role play exercises based on authentic situations