2. Ability to adapt changes in time table: When is the last possibility to make changes in fixed activities, e.g. to change a destination or source point of a shipment;
3. Ability to cope with unexpected disruptions: The indicator assesses the general flexibility of logistics services to cope with serious disruptions, e.g. cancellations, strikes etc., or urgent/unexpected deliveries.
Regularity of services:
This indicator evaluates the regularity of service performance on company level in terms of:
- the ability to offer custom made services;
- on-time service provision.
Costs:
Logistics costs
“Logistics costs” is a commonly used business key performance indicator, both on national and company level. Typically Logistics costs can be divided into the following cost components:
- transportation;
- warehousing;
- inventory carrying;
- administration;
- all other logistics-related costs.
On national level the benchmark of the level of logistics costs as total annual expenditure on logistics services per country and logistic market segments. It can be used to measure the size and competitiveness of the logistics sector per country.
To benchmark costs structure on company level, it can be assessed per cost components as percentage of total costs and also as percentage of transport performance (tkm).
Environmental sustainability:
Emissions of air pollutants:
The indicator intends to evaluate the negative environmental emissions of air pollutants caused by logistics sector.
Reflecting the performance in the area of environmental sustainability, the emissions of air pollutants of the logistics sector is an important indicator to compare the environmental sustainability of the sector on country or company level. Main pollutants are CO2, NOx, NMVOCs, PM10, SOx. The emissions of the sector are mainly caused by transport logistics.
Energy consumption:
The indicator intends to evaluate the final energy consumption of the logistics sector.
Reducing final energy consumption and therefore emissions of air pollutants is an important policy objective. This indicator will benchmark the performance of logistics energy consumption both on national and company level.
Emissions of noise:
The indicator intends to evaluate the emissions of noise caused by the logistics sector.
Emissions of noise of the logistics sector are mainly relating to transport logistics. Reducing transport noise both at source and through mitigation measures to ensure
overall exposure levels minimize impacts on health; is an important policy objective. Therefore an indication of noise is an important indicator both at national and company level.
Safety / Security:
Damages / Losses / Accidents:
The focus of service providers is to secure the safety and security of products and working staff during transport and handling in terms of:
1. Avoiding damages (including accidents);
2. Avoiding losses and thefts;
3. Avoiding accidents of employees.
Security of infrastructure and transport facilities:
National authorities are responsible for providing the infrastructure and transport facilities needed to ensure an acceptable level of physical security of the logistics supply chain as well as guaranteeing the proper functioning of transport infrastructure services under normal conditions as well as in the event of a natural disaster. Therefore, the security of infrastructure and transport in order to protect the supply chain and critical nodes is an important indicator on national level.
Employment development:
Logistics sector employment:
This indicator represents the share of employment of the logistics sector. The comparison between countries indicates the importance and benefits of the sector to national economy regarding employment effects.
Satisfaction of personnel:
The level of satisfaction of personnel at company level could also be an indicator comparing issues such as the development of personnel competence, the creation of favourable working conditions (e.g., work-life balance, family-friendly employment), the employment of disadvantaged groups (e.g., older people, disabled) on company level.
Labour productivity:
Labour productivity is the output generated per hour of work undertaken. Improvements in labour productivity intend to monitor the efficiency of logistics operations per workload.
Labour skills of the logistics sector:
This indicator evaluates the qualification and skills of the personnel in the logistics sector or per company. The topic of workforce engagement and personnel relates to the creation of working conditions and environment that enables employees in the logistics sector to improve their efficiency and skills. This includes issues such as the development of personnel competence, the creation of favourable working conditions (e.g., work-life balance, family-friendly employment), the employment of disadvantaged groups (e.g., older people, disabled). Development of personnel competence refers to the increase and harmonisation of logistics competence across Member States through the development of minimum training standards and a Europe-wide logistics qualification and certification scheme.