The knowledge score
The second step in the conceptual model presented in this paper was to derive a knowledge
score (see Figure 6). Respondents were asked to assess the risks associated with the
knowledge necessary to manage the main risk factors for each of EngServ’s activities (see
Tables V and VI) using the guidelines explained in the earlier section: Conceptual
Development (see Figures 3, 4 and 5). In this way, each Risk Factor was allocated three
scores between 1 and 25. We calculated the mean to derive an overall knowledge score. The
results are summarised in Table IV