The involvement of the main suppliers and partners is also a
critical variable in the KMPs as evidenced by the very high
influence on knowledge (H3) which explains 56.05% of its
variance (Table 5). Daud and Yusoff (2011) consider that TQM
soft factors, amongst which are found the contacts with
suppliers and professional associates, favour the development
of the KM process. In addition, the supplier and partner
management indirectly affects the key results of the business